LUCÍA SERRANO
Storyteller using words and visuals | English and Spanish
Who am I?
Professional
info
I have worked in different careers and have acquired many skills. From performing office tasks to know how to communicate with other people whether in customer service or visitor relations, my skills are very wide. I learn quickly and am very detail oriented. I love to be creative and independent but within the regulations established. I have strong leadership and people skills as well.
Skills
Basic Microsoft Office (Word, Excel, PowerPoint)
Photoshop
Sales Associate, Levi's
Nov. 2014 - Present
I help customers with their questions and guide them through the task of buying at the store. I also assist in the sales on the floor, repleneshing the store and making inventory as part of the stock team and I spend most of my time helping out customers in the fitting rooms.
Visitor Relations Ambassador Volunteer, San Diego Museum of Art
June 2014 - Present
Standing/Walking in rotunda answering questions about the museum and about the park in general. Assisting the associates and docents if needed.
Translator, Lluch & Asociados
June 2014 - Nov. 2014
Translated from Spanish to English and viceversa. Composed and edited legal documents.
Customer Service Manager Assitant Volunteer, San Diego Film Festival
Sept. 2012
Performed volunteering duties meeting and greeting patrons attending the Festival. Assisted patrons with questions ensuring a high quality service was delivered. Gave out information to the people interested and assisted the flyer and poster distribution in the area.
Work
experience
Languages
Fluent in Spanish.
Write/Read French.
Clubs
Vice President of the Anthropology Society at San Diego City College.
References upon request.
Education
San Diego City College
Art History Major
Aug. 2014 - Present
I am also pursuing an Associate's Degree for Transfer in Anthropology and a Certificate of Performance in Archaeology at the same school.
Universidad Iberoamericana Campus Tijuana, B.C., Mexico
Law
Aug. 2013 - June 2014
A year in a career where I gained a lot of knowledge and learned how to apply it.
Instituto México de Tijuana, B.C., Mexico
Aug. 2010 - June 2013
High School Diploma